HOW TO PURCHASE
By surfing the various product groups you can find and select the products you wish to purchase, you can select a specific designer from the A-Z list, or by using the "Search" field, which can also include clothing size.
Once you have identified the item you wish to purchase, it is necessary to select a size to be able to proceed with the sale.
Information on sizes
Sizes can vary from brand to brand. For this reason, to help customers choose the right size, each item’s page carries the following information:
- Size conversion table – allowing you to convert international sizes
- Size & Fit –offers further details on the degree and type of wearability of clothes
- Model’s and clothing sizes – this provides specific information on the model's size and those of the garments she is wearing in the photograph
The selection available on AtelierOnWeb.com reflects exact real-time availability of each item, by size and colour, because the website is connected to all the warehouses containing the clothes on display, and all availability data is updated in real time.
Once AtelierOnWeb.com receives an order request it reserves the right to confirm the availability of the items purchased, as well as to verify the validity of the transaction via credit card and the details of previous transactions carried out by the Customer on AtelierOnWeb.com. In the event that the items ordered are not available, or that for any reason it is not possible to process the order as requested by the Customer, AtelierOnWeb.com will immediately notify the Customer.
Prices and Currency
All orders are accompanied by an official invoice in Euro and contains the exact total amount of the purchase, as required by regulations on International commerce.
For some countries, the price of items is shown in the corresponding currency.
The amount actually charged to the credit card account could be subject to changes ascribable to fluctuations in exchange rates or to banking fees: for more details, we suggest Customers contact their bank.
AtelierOnWeb.com accepts the following payment methods: credit card, bank transfer.
We accept Visa, Mastercard and American Express.
At the time of purchase, the Customer enters their credit card details in a protected electronic banking environment, provided by Banca Sella.
Security on all purchases is guaranteed as all transactions are handled by Banca Sella. However AtelierOnWeb.com recommends using Verified By Visa or Mastercard Securecode, requesting a PIN code to make purchases in complete security.
The Customer Services operators of AtelierOnWeb.com are in no way authorised to request or accept credit card numbers and/or any of the validation details.
For more details, please see the following websites:
If the card has sufficient funds at the time of purchase, and the banking details provided are valid, Banca Sella shall immediately send confirmation of the charge: the Customer receives an e-mail with a transaction confirmation code.
In this case, AtelierOnWeb.com sends the Customer a confirmation e-mail containing details to make the bank transfer. You must send copy of the payment in one hour via e-mail to firstname.lastname@example.org or fax to + 39 0734 671183, or you can send an e-mail to ask for more time to execute the payment.
Therafter you will receive our order confirmation.
If AtelierOnWeb doesn’t receive bank transfer confirmation in 1h, or the payment on the bank account in 10 days, the order will be cancelled.
Please note also that, regardless of the payment method selected, the products ordered shall remain the property of AtelierOnWeb.com until the relative price is cashed in full.
Access and transaction security
To ensure a simple and safe shopping experience, AtelierOnWeb.com uses for transactions the SLL (Secure Socket Layer) technology. This technology encrypts and protects data you send us over the Internet. If the SLL protocol is activated, a padlock is visible in the upper part of your browser, and by clicking it you can obtain information on the SSL digital certificate registration.
You will also note that, in your browser, the URL will begin with ‘https:’ instead of the normal ‘http:’. This ensures that you’re in a protected environment.
Order will be shipped in suitable packaging, in customised AtelierOnWeb.com boxes. AtelierOnWeb.com’s own packaging will then be packed into and protected by brown heavy duty cardboard boxes.
Shoes, as they are already contained in a sturdy box, shall be packed directly into the outer cardboard box.
It is not possible to request amendments to orders that have already been processed. Further orders added shall be handled and shipped separately.