General terms and
conditions of sale

CUSTOMER SERVICE
WHO WE ARE
HOW TO PURCHASE

• Information on sizes
• Product availability
• Prices and Currency
• Payment methods
• Access and transaction security
• Amending orders

SHIPPING

• Shipping methods and costs
• Taxes
• Order processing
• Delivery times
• Order delivery
• Insurance
  

RETURNS & EXCHANGES

• Returns conditions
• Returns procedure
• Refunds
• Exchanges
• Faulty merchandise

LEGAL NOTICES AND TERMS OF USE

• Commercial policy
• Stipulation of the contract
• Intellectual property
• Limitation of liability – guarantee exclusion
• Applicable law and competent court