Information on shipping methods, costs and duties are specified at the time of purchase.
Shipping methods and costs
Shipping in Italy
All orders shipped in Italy are delivered by BRT and require signature upon delivery. Orders are delivered Monday-Friday between the following hours: 09.00am to 5.30pm.
Shipping to the Rest of the world
AtelierOnWeb ships throughout the world.
All orders are shipped by TNT, DHL, SDA from Monday to Friday.
We ship to Russia by Boxberry. Customers could choose between delivery to a Pick-Up point or to a chosen address.
All orders require signature upon delivery. Once goods are shipped it is no longer possible to change the delivery address.
US importer requirements
Private U.S.A. citizens and non-U.S.A. citizens residing in the U.S.A. that import from abroad following online purchases are considered final importers: they must have and release to the courier/broker a SSN - Social Security Number or, if they’re non-U.S.A. citizens, a CBP - Customs Border Protection Number. The process to request and obtain a CBP takes around 14 working days.
If the package cannot be cleared and delivered due to Customer’s responsibility in non-compliance of import requirements (wrong telephone number and address, SSN or CBP numbers not provided) the package will be sent back to Italy at the Customer’s expense, that includes shipping and import fees: this expense will be deducted from the final reimbursement.
Please visit the following website for more information: http://www.cbp.gov/
Costs per single shipment in Italy and throughout the world are indicated in the following table.
Albania, Andorra, Austria, Bosnia and Herzegovina, Faroe Islands, Greenland, Holy See (Vatican City State), Ireland, Isle of Man, Kosovo, Luxembourg, Macedonia, Moldova Republic of, Monaco, Montenegro, Netherlands, Portugal (Azzorre), Portugal (Madeira), San Marino, Serbia, Spain (Canarie), Spain (Ceuta), Spain (Isole Baleari), Spain (Melilla),
Belgium, Finland, France, Germany, Gibraltar, Guernsey, Iceland, Jersey, Liechtenstein, Spain,
Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Greece, Hungary, Latvia, Lithuania, Malta, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Sweden,
Hong Kong, Singapore, South Korea, Taiwan
Afghanistan, Algeria, Angola, Anguilla, Antigua and Barbuda, Argentina, Armenia, Aruba, Australia, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belize, Benin, Bermuda, Bhutan, Bolivia, Bonaire, Botswana, Bouvet Island, Brazil, British Indian Ocean Territory, Brunei Darussalam, Burkina Faso, Burundi, Cambodia, Cameroon, Cape Verde, Cayman Islands, Central African Republic, Chad, Chile, China, Colombia, Comoros, Congo The Democratic Republic of the, Cook Islands, Costa Rica, Cote d'Ivoire, Cuba, Curaçao, Djibouti, Dominica, Dominican Republic, Ecuador, Egypt, El Salvador, Equatorial Guinea, Eritrea, Ethiopia, Falkland Islands (Malvinas), Fiji, French Guiana, French Polynesia, Gabon, Gambia, Georgia, Ghana, Grenada, Guadeloupe, Guam, Guatemala, Guinea, Guinea-Bissau, Guyana, Haiti, Honduras, India, Indonesia, Iran Islamic Republic of, Iraq, Israel, Jamaica, Jordan, Kazakhstan, Kenya, Kiribati, Kuwait, Kyrgyzstan, Lao Peoples Democratic Republic, Lebanon, Lesotho, Liberia, Libyan Arab Jamahiriya, Macao, Madagascar, Malawi, Malaysia, Maldives, Mali, Mariana Islands, Marshall Island, Martinique, Mauritania, Mauritius, Mayotte, Mexico, Micronesia, Mongolia, Montserrat, Morocco, Mozambique, Myanmar, Namibia, Nauru, Nepal, Netherlands Antilles, New Caledonia, New Zealand, Nicaragua, Niger, Nigeria, Niue, Norfolk Island, North Korea, Oman, Pakistan, Palau, Palestinian Territory, Panama, Papua New Guinea, Paraguay, Peru, Philippines, Puerto Rico, Qatar, Reunion, Rwanda, Saint Kitts and Nevis, Saint Lucia, Saint Vincent and the Grenadines, Samoa, Sao Tome and Principe, Saudi Arabia, Senegal, Seychelles, Sierra Leone, Solomon Islands, Somalia, South Africa, Sri Lanka, Sudan, Suriname, Swaziland, Syrian Arab Republic, Tagikistan, Tajikistan, Tanzania United Republic of, Thailand, Timor-Leste, Togo, Tokelau, Tonga, Trinidad and Tobago, Tunisia, Turkey, Turkmenistan, Turks and Caicos Islands, Tuvalu, Uganda, United Arab Emirates, United States (Haiwaii), United States (Rhode Island), Uruguay, Uzbekistan, Vanuatu, Venezuela, Vietnam, Virgin Islands British, Wallis and Futuna, Yemen, Zambia, Zimbabwe
The shipping cost is displayed during the purchasing process, next to the price of the product(s) purchased in the order.
Any sales taxes and customs duties to be charged are automatically calculated depending on the country from which the Customer is accessing the site, or on a different destination country which can be selected.
On the basis of the destination selected, the displayed price of the item will be inclusive of VAT for all UE countries, while it will be inclusive of customs duties and sales taxes applied in the destination countries for all countries with DDP (Delivery Duty Paid) delivery.
In many countries, shipments are carried out as DDP, so sales taxes and customs duties are already included in the product price. If the destination selected is a DDU (Delivery Duty Unpaid) country, the indicated product price does not include taxes and customs duties which will be borne by the Customer.
Countries with DDP delivery:
For all other countries, shipping is DDU.
The Russian customs office calculates customs fees based on the total value of the merchandise imported by any single client within a one month period, even if the merchandise is purchased in separate orders or from multiple online stores
Orders will be processed from Monday to Friday.
Orders placed by 11am are shipped within the next 2 working days.
During special events, sales or promotions, processing and shipping times may be longer.
Once the order is fulfilled and the designated courrier company has taken care of it, shipping times are as follows:
- Italy, Europe EU, USA, Canada and Japan: 1-2 working days
- Non-EU Europe and Rest of the world: 3-4 working days
- Russian: 7 working days
The times indicated refer to shipping into main cities.
We kindly ask Customers to provide a valid address where the goods can be delivered during delivery times.
Any delivery delays must be immediately notified to our Customer Service.
AtelierOnWeb cannot be held responsible for delays in shipments caused by weather conditions, international customs issues or any other circumstances beyond the control of AtelierOnWeb.
At the time of receiving the package, we kindly ask Customers to carefully check it before signing for delivery. The goods become property of the customer at the moment of the signature is appended The following may occur.
At the time of delivery, the package appears obviously tampered/damaged: we advise Customers to sign subject to checking/verification or to refuse delivery.
Customer refuses delivery of shipment or asks for it to be returned to sender: any redelivery cost that may be charged to AtelierOnWeb.com will be subtracted from any refund due to the Customer.
Impossible to deliver the shipment to the address provided by the Customer in the commercial contract: the package may be returned to the sender. All redelivery/return expenses will be borne by the Customer and will be subtracted from any refund due to the Customer.
All products shipped are insured from the time they are entrusted to the shipper until they are delivered to the Customer. Once the goods are delivered to the address indicated and collected, they are no longer insured.